Pets-N (hereinafter referred to as the 'Company') considers customer information important and has the following privacy policy. The company complies with the “Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.” and informs you of the purpose and method of using your information and what measures are being taken to protect your personal information.
1. Items of personal information to be collected and methods of collection
The company collects personal information for membership registration, service provision, and other consultations, and may also request personal information for collective statistical analysis during a survey or event or for the purpose of sending out prizes. However, the company does not collect sensitive personal information (race and ethnicity, ideology and creed, place of birth and domicile, political orientation and criminal record, etc.) that may infringe on users' basic human rights. Be sure to ask for consent. Even at this time, we inform you that the information entered will not be used for any purpose other than the provision of the service or the purpose previously disclosed to the member.
The collection of personal information is as follows.
1) Required items
- Individual member: name, e-mail address, mobile phone number, nationality
2) How to collect personal information
- Homepage, App
2, Purpose of collection and use of personal information
The company collects personal information for the following purposes.
1. Marketing and advertising such as service guide
- Development and specialization of new services, provision of services and advertisements according to demographic characteristics,
Communication of advertising information such as access frequency, statistics on service use, and events
3. Consent to collection of personal information
The company obtains consent for the collection of members' personal information, and has prepared a procedure for consenting to collection of personal information in the terms of use and personal information processing policy during the membership registration process within the company. If you check the box [I agree to the terms and conditions and policies], you agree to the collection of personal information.
4. Provision and sharing of personal information
In order to provide better service to company members, the company operates Pets-N (Pets-N.com), Pets-N Shopping Mall (Pets-N.com/shop), and Pets-N App. and share member information with merchants. The content of the shared information is personally identifiable information (name, contact information, e-mail address), etc., and the information is not shared for purposes other than service provision and marketing purposes.
The company protects users’ personal information in ‘2. Purpose of collection and use of personal information’ shall be used within the scope notified in the ‘Purpose of Collection and Use of Personal Information’. However, exceptions are made in the following cases
1. When users agree to disclosure in advance
2. When there is a request from an investigation agency in accordance with the provisions of laws and regulations or in accordance with the procedures and methods stipulated in laws and regulations for the purpose of investigation
5. Period of retention and use of personal information
As long as the service user continues to use the service as a member of our company, we will continue to retain the user's personal information and use it for service provision, etc.
In the event of a request for abuse of rights, prevention of abuse, infringement of rights/defamation disputes, or investigation cooperation, the Company may keep the member's personal information for one year from the time of the member's termination of the contract in preparation for recurrence.
If it is necessary to preserve it in accordance with the provisions of related laws, such as the Commercial Act, the Consumer Protection Act in Electronic Commerce, etc., the Company keeps member information for a certain period of time as stipulated by the relevant laws and regulations. In this case, the company uses the stored information only for the purpose of storage, and the retention period is as follows.
go. Reasons for information retention according to company's internal policy
The retention period of personal information upon withdrawal from membership is as follows.
1. Preservation Grounds: User's Rights Infringement Dispute and Cooperation in Investigation
2. Retention period: 1 year
me. Reasons for information retention according to related laws
If it is necessary to preserve it in accordance with the provisions of related laws, such as the Commercial Act, the Consumer Protection Act in Electronic Commerce, etc., the company keeps member information for a certain period of time as stipulated by the relevant laws and regulations. In this case, the company uses the stored information only for the purpose of storage, and the retention period is as follows.
1. Records on consumer complaints or dispute handling
Reason for Retention: Act on Consumer Protection in E-Commerce, Etc.
Retention period: 3 years
2. Records of visits
Reason for retention: Act on Promotion of Information and Communications Network Utilization and Information Protection
Retention period: 3 months
6. Procedure and method of destruction of personal information
In principle, the company destroys the information without delay after the purpose of collection and use of personal information is achieved or the period of retention and use has elapsed.
However, the information that must be kept in accordance with the relevant laws and regulations will be stored for the period set by the laws and then destroyed
In accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., in the case of a member who has not had a use record for one year, the company separates and safely stores the member's personal information in use, and the purpose of collecting and using personal information for personal information After this is achieved, the information is destroyed without delay. At this time, personal information stored and managed separately will never be used for any other purpose except as stipulated by law.
Personal information that has achieved the purpose of collection and use of personal information, such as service termination or the arrival of the personal information retention period agreed by the user, is destroyed in a non-renewable way.
Information for which the duty of preservation is imposed by law is also stored separately and destroyed in a way that cannot be reproduced without delay after the relevant period has elapsed.
1. Destruction procedure
In accordance with the internal policy and other relevant laws and regulations (see retention and use period), it is stored for a certain period and then destroyed.
This personal information will not be used for any other purpose other than being retained unless it is required by law.
2. Destruction method
Personal information printed on paper is shredded with a shredder or destroyed through incineration.
Personal information stored in the form of electronic files is deleted using a technical method that cannot reproduce the record.
7. Matters concerning the installation, operation and rejection of the automatic personal information collection device
A cookie is a small data file sent by the HTTP server to the user's browser and is stored on your computer. The company uses these cookies to obtain your browser type or service usage type, and based on these cookie information, it is used to provide useful and more convenient customized services to members.
You have choices about cookies. By selecting an option in your web browser, you can accept all cookies, check each time a cookie is saved, or refuse to save all cookies. However, if you refuse to store cookies, you will not be able to use all services of the company that require log-in.
8. Technical and administrative measures for personal information protection
Your personal information is protected by a password. Only you can know the password of your account, and only you who know the password can check and change your personal information. Therefore, you should not disclose your password to anyone. Also, it is recommended to log out and close the web browser after completing the work. In particular, if you share a computer with others or use it in a public place, this procedure is more necessary to prevent personal information from being disclosed to others. The company is not responsible for leakage of personal information due to user negligence or problems on the Internet.
The company is implementing the following technical and administrative measures to protect personal information.
1. We are fully committed to firewall and security systems to prevent hacking.
2. When sending and receiving personal information, SSL security server certificate is installed to protect information.
3. Access to personal information is restricted to those who perform the relevant work and those who are unavoidable to handle personal information during work, so that other employees are not allowed to access it.
4. In the case of personal information handlers, regular and frequent training is provided.
5. We maintain a record of access to the personal information processing system and regularly check and supervise it.
6. Protective measures are in place when printing and copying personal information.
9. Person in charge of personal information management
If you have any comments regarding the company's privacy policy, please send us an e-mail and we will take action immediately upon receipt and notify you of the result. The personal information manager and personal information protection manager are as follows.
Person in charge of personal information management Bae Yong-sik
E-mail: help@PetsN.com
If you need to report or consult on other personal information infringement, please contact the following organizations.
1. Personal Information Dispute Mediation Committee: 02-2100-2499 (https://www.kopico.go.kr/)
2. Personal Information Infringement Report Center: 118 without an area code (http://privacy.kisa.or.kr)
3. Supreme Prosecutors' Office Advanced Crime Investigation Center: 02-3480-3571 (http://www.spo.go.kr/)
4. National Police Agency Cyber Terror Response Center: 1566-0112 (http://www.netan.go.kr)
10. Customer Center Information
The company operates e-mail inquiries and consultations as follows to handle civil complaints.
Working Hours: Weekdays 10:00~19:00 (Closed on Saturdays, Sundays and public holidays)
E-mail: help@n-project.net
11. Addendum
The existing personal information protection policy will be amended as a personal information processing policy.
Article 12 [Prohibited Acts of User Members]
The company prohibits the following actions to enhance the reliability of the Pets-N service and ensure safe transactions.
The company may restrict the use of the Pets-N service if the user commits the prohibited acts of this article, and the user is responsible for all responsibilities in this case. If necessary, the company may notify the relevant government or judicial authorities of the prohibited acts of users.
Acts of using the PetsN service or accessing the system in an abnormal way not according to the method of using the PetsN service provided by the company
The act of using the Pets-N service provided by the company by stealing another person's name, card information, account information, mobile phone information, etc.
Acts of making abnormal payments in a method prohibited by laws such as the Specialized Credit Finance Business Act, such as financing products under the guise of product transaction and payment.
Acquiring or using Pets-N Points in an unusual way not specified by the company
Unauthorized change of information posted by the company or transmission or posting of information other than the information set by the company (computer programs, etc.)
Infringement of intellectual property rights such as copyrights of the company and other third parties
Acts that damage the reputation of the company or other third parties or interfere with business
Reproduction, distribution, or commercial use of company information obtained using the company's Pets-N service without prior consent of the company
The act of disclosing or posting obscene or violent messages, images, voices, and other information that goes against public order and morals on the service
The act of causing repeated payments without intention to purchase
An act of placing a purchase order pretending to be purchased through the PetsN service for the purpose of unfairly securing PetsN points, etc. for purchases made offline or on other sites
Other illegal or unfair conduct
Article 13 [Restrictions on the use of Pets-N service, etc.]
For the stability and reliability of transactions through the Pets-N service, the company may suspend the member's use of the Pets-N service or terminate the use contract in the event of any of the following reasons.
If it falls under the prohibited act in Article 12 of these Terms and Conditions
In case of violating the use policy stipulated in these terms and conditions or on a separate page
Users whose use of the Pets-N service has been suspended cannot use the Pets-N service during the period, and all accumulated Pets-N points cannot be used. The specific standards of use restrictions are set in the operation policy.
The company may cancel the suspension of use in Paragraph 1 if the member meets the criteria set by the company, such as extinguishing the cause or vindication of the other party's understanding.
Article 14 [Personal Information]
The company implements a personal information protection policy to protect users' personal information so that users can safely use Pets-N services, and has an obligation to protect users' personal information accordingly. You can check the company's personal information policy on the company's website or through the screen linked to the Pets-N service.
In order to provide this service, the company may provide members' personal information to affiliated stores or consignees in accordance with relevant laws and regulations.
In principle, the company handles the collected personal information and conducts business (hereinafter referred to as “work”) by itself, but if necessary, part or all of the business may be entrusted to a company selected by the company.
The company does not use the member's information for purposes other than the purpose of providing this service or provide it to a second party without the member's consent. However, there are exceptions in the following cases.
In the case of notifying the shipping company of the minimum user information (name, address, phone number) required for delivery
When providing in a form that cannot identify a specific individual as it is necessary for statistical preparation, academic research, or market research
In case it is necessary for the settlement of the price according to the transaction of goods, etc.
In case the law permits the use of personal information of members and the provision of information to third parties
Article 15 [Petz N Account, Limit, Recharge, Refund, Fee, Prescription, Payment and Transaction Cancellation]
The company may set limits for holding, charging, payment, remittance, and receiving of Pets-N, and more details are posted on the Help page of the Customer Center. However, the company may reduce or limit the limits of holding, charging, payment, remittance, and receiving of Pets-N if it is determined or suspected that a transaction using Pets-N is fraudulent or abnormal.
The company may restrict the use of Pets-N by members if it falls under any of the following subparagraphs.
In case of errors such as Pets-N password and account password or exceeding the number of input
When a member's account is reported as an accident
In case of other technical or institutional reasons
The company may receive commissions for members' use of charging, refund, remittance and payment services.
The above fees are determined by the company, and details about fees are posted on the Help page of the Customer Center. However, if the company deems it necessary for business, the fee may be reduced.
Article 16 [Confirmation of Electronic Notification Details]
If a member has any inquiries regarding the content of the received electronic notice, he/she must directly contact the billing institution, the subject of the electronic notice.
The company is not responsible for the contents of the electronic notice or for situations that may arise from the failure to respond to inquiries about the content of the electronic notice due to the circumstances of the claiming institution.
The company is not responsible for any disadvantages that may occur because members do not receive or read electronic notices.
The company may transmit it through a separate notification notifying the member that the electronic notice has been sent, and the member agrees to these terms and conditions and by applying for the electronic notice, it is deemed to have agreed to receive the message regarding the sending of the electronic notice. However, the company does not guarantee the receipt of the message regarding the sending of electronic notice in the following situations, and the company is not responsible for any damage caused by not receiving the message.
1) If the member has withdrawn the e-mail or deleted the application
3) In case the message cannot be checked due to the member's network environment problem or long-term unchecked
4) When a member refuses to receive e-mail for billing service
5) In case of sending impossible due to errors or failures in the mail system and billing service
6) If the company determines that the message cannot be sent due to unavoidable reasons
Article 17 [Company's Indemnification]
Transactions such as delivery of products, withdrawal or exchange of subscriptions, returns and refunds, etc. occurring in connection with the sale of products, etc., between merchants or shopping mall seller members are carried out under the responsibility of each member, such as merchants, who are parties to the transaction. The company does not engage in transactions such as products between franchisees and members, and does not bear any responsibility for this.
The company is not obligated to intervene in disputes between members or between members and third parties, including billing institutions, arising from the billing service as a medium, and is not responsible for compensating for damages to members.
The company is not responsible for the loss or failure of the member to achieve the expected profit using the PetsN service, and is not responsible for any other damage caused by the information obtained through the PetsN service.
If the company suspends the PetsN service due to irresistible reasons or other unavoidable reasons, it must notify 30 days before the end of the service, and the company does not bear any responsibility for the suspension of the PetsN service.
The company is not responsible for any obstacles in using the Pets-N service due to reasons attributable to the member.
The company is not responsible for any damage caused by a member providing his/her personal information and account (ID, password) to others or leakage due to the member's negligence in management.
The company does not intervene in transactions made between members and third parties connected through links and banners on the company's Pets-N service screen, and is not responsible for such transactions.
The company does not guarantee the accuracy, visibility, validity, etc. of products and information provided by merchants or third parties displayed on the Pets-N service screen, and does not bear any responsibility in this regard.
Article 18 [Notice]
The company can do this by means such as the e-mail address, (mobile) phone number, and consent window provided when logging in.
In case of notification to all or multiple members, the company may substitute individual notification by posting it on the website. However, for matters that have a significant impact on the use of the service, two or more methods are notified of the forward-looking notification method.
The company is not responsible for errors issued by the member's refusal to receive the e-mail sent by the company in accordance with this article or the e-mail address provided by the member does not match the facts.
Article 20 [Governing Law and Jurisdiction]
For matters related to the terms and conditions, the laws of the Republic of Korea shall be the governing law.
Any disputes arising between the company and the user shall be brought to the competent court under the Civil Procedure Act.
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